Terms of use

1. What bigfann is

bigfann is a platform where creators run communities and sell to their members: groups, courses, digital and physical products, event tickets, trips, bookings, credits and tips. bigfann is an intermediary between creators and members. Creators are responsible for what they publish and sell; bigfann provides the platform, payments, invoicing and moderation tools.

2. Your account

• You must be at least 13 years old. If you are under 18, a parent or guardian must agree to these terms for you.
• One account per phone number. Keep your device and one-time codes to yourself; you are responsible for activity on your account.
• The name and photo you set must not impersonate anyone. Creators may be asked to verify their identity.
• You may delete your account at any time (see account deletion).

3. Members

• Inside a community you appear under an alias. You must not try to identify, contact outside the app, or solicit other members, and you must not share paid content outside the community.
• Every community has its own rules set by the creator, which you accept when you join. The creator and their team may mute or remove you for breaking them; you can appeal in the app.
• Credits are a prepaid balance for priority messages, courses and the market. They cannot be cashed out or transferred.

4. Creators

• You must complete verification (identity, bank account and, for finance content, SEBI registration where required) before payouts are released. Payouts are held until then.
• You own the content you publish and grant bigfann a licence to host, display, watermark, moderate and deliver it to your members, and to use your community name and image to promote your community on bigfann.
• You are the seller of record for everything you sell. You must describe products honestly, honour the refund rules you set, deliver what was bought, and comply with the Consumer Protection (E-Commerce) Rules, 2020, GST law and, where applicable, SEBI and ASCI rules. Sponsored posts must be labelled.
• bigfann charges a platform fee on each sale, shown in the app before you list anything, and offers an optional Pro plan. Fees are deducted before payout. Fees may change with 30 days’ notice in the app.
• Settlements are made to your verified bank account or UPI ID on the schedule shown in the app. bigfann may hold or reverse payouts while a dispute, chargeback, refund or legal request is open, or if verification is incomplete.
• You may add co-admins with limited roles; you remain responsible for their actions in your community.

5. Payments and taxes

Prices are in Indian rupees and include GST where applicable. Payments are processed by Razorpay, or by Apple or Google for purchases made through their stores. bigfann issues GST invoices on behalf of creators. Refunds follow the refund and cancellation policy and the rule shown for each item before you pay.

6. What you must not do

• Post or sell anything illegal, deceptive, hateful, sexually explicit, violent, or that infringes someone’s rights.
• Give unregistered investment advice, run pump-and-dump schemes, gambling or betting, or sell prohibited goods.
• Spam, scam, phish, harvest phone numbers, or take members to another platform against their community’s rules.
• Share, record, download or resell paid content outside the app, or circumvent watermarks and device limits.
• Impersonate a creator, bigfann, or anyone else.
• Interfere with the service, probe it for weaknesses, or use it to build a competing dataset or product.

bigfann applies zero tolerance to objectionable content and abusive users. Reports are reviewed within 24 hours; content may be removed and accounts suspended or terminated, with an appeal available in the app.

7. Content and moderation

Automated filters and reviewers may hold, remove or label content that breaks these terms or a community’s rules. Community chats are visible to moderation; messages to a creator are private to you and the creator except when a report or legal request requires review, which is logged. bigfann does not endorse creators’ content and is not responsible for it, subject to the law.

8. Intellectual property

bigfann, its logo, app and website belong to Neuromesh Technologies Private Limited. Creators’ content belongs to them. You may not copy or reuse either beyond what the app allows. To report infringement, write to mike@bigfann.com with the link and proof of ownership.

9. Availability and changes

We work to keep bigfann available but do not promise it will be uninterrupted or error free. We may change or withdraw features, and we will give creators reasonable notice of changes that affect what they sell. When these terms change materially the app will ask you to accept the new version.

10. Ending the agreement

You can stop using bigfann and delete your account at any time. We may suspend or terminate accounts that break these terms or the law, or that put other users at risk. On termination, outstanding payouts owed to a creator are settled after open disputes and refunds are resolved, and records the law requires us to keep are retained as described in the privacy policy.

11. Liability

To the extent the law allows, bigfann is not liable for indirect or consequential loss, for creators’ content or conduct, or for goods and services sold by creators. Our total liability to you for any claim is limited to the fees you paid to bigfann in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

12. Governing law and disputes

These terms are governed by the laws of India. Courts at Bhubaneswar, Odisha have exclusive jurisdiction, without prejudice to your rights under consumer protection law to approach the forum of your district. Please contact our grievance officer first; most problems are solved there.

13. Contact and grievance officer