bigfannRefund & cancellation policy
Effective 21 September 2026 · Neuromesh Technologies Private Limited
Every item on bigfann shows its refund rule before you pay. This page explains those rules and how a refund reaches you. Creators are the sellers; bigfann runs the payment, the invoice and the refund on their behalf.
How a refund reaches you
- A refund goes back to the payment method you used, within 5–7 working days of approval.
- A full refund removes access to the item (a course, a plan, a ticket). A partial refund does not.
- Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their rules; Apple’s or Google’s receipt is your invoice and refund requests go to them.
- GST invoices are corrected automatically with a credit note.
By kind of purchase
| Purchase | Rule |
|---|---|
| Premium group or subscription plan | Cancel any time; access continues until the end of the paid period and nothing further is charged. Periods already started are not refunded. Switching between monthly and yearly starts a new period; the rest of the current one is not refunded. |
| Course | Use the free preview before buying. A creator may offer a refund window for their course; if shown, you can ask for a refund within it from My purchases. Outside a window, refunds are at the creator’s discretion and bigfann can step in if a course is not as described. |
| Event or trip ticket | Each event shows either “full refund until [date]” or “no refunds once booked”. Inside the window, cancel from your ticket for a full refund. After it, you can send a request; the creator answers within 3 days and bigfann reviews requests that go unanswered. If the creator cancels the event, everyone is refunded in full, including any deposit. |
| 1:1 session | Free cancellation until the time shown on the booking. Past that window, no refund. If the creator does not show, you are refunded in full. |
| Market order (physical goods) | You can cancel until the order is packed. After delivery, request a return from the order within the creator’s return window; once the return is received, the refund is issued. Damaged or wrong items are always returnable. |
| Digital product (PDF, files) | Not refundable once downloaded, unless the file is not as described or does not work. |
| Priority message to a creator | Credits are refunded automatically if the creator does not reply within the time shown. |
| Credit packs and tips | Not refundable once bought; credits expire 6–12 months after purchase and cannot be cashed out. |
| Creator Pro plan | Billed month by month; cancel any time and it ends at the end of the month. No partial-month refunds. |
Disputes
If a creator does not deliver what you paid for, or something is materially not as described, raise it from the purchase in the app (My purchases → the item → Get help) or write to us. Payouts to the creator are held while a dispute is open. Our grievance officer acknowledges complaints within 24 hours and resolves them within 15 days.
Subrat Acharya · mike@bigfann.com · +91 80931 08555
Neuromesh Technologies Private Limited, LP-445, Prashanti Vihar, Patia, Bhubaneswar - 751024, Odisha, India
This policy is part of the terms of use.