bigfannSupport & contact
Effective 21 September 2026 · Neuromesh Technologies Private Limited
The fastest route is inside the app: Profile → Help & support. It knows your account, your purchases and your devices, so most things are sorted without a back-and-forth. If you cannot open the app, use the contacts below.
Grievance officer
Subrat Acharya
mike@bigfann.com
Complaints acknowledged in 24 hours and resolved within 15 days.
Registered office
Neuromesh Technologies Private LimitedLP-445, Prashanti Vihar, Patia
Bhubaneswar - 751024
Odisha, India
Common questions
I did not get my one-time code
Codes arrive by SMS within a minute. Check the number, wait for the resend timer, and make sure your phone can receive SMS from business senders. Five codes an hour per number; after that, wait an hour.
I paid but the item is not showing
Open Profile → My purchases. If the payment went through but the item is missing after ten minutes, tap the purchase → Get help; the payment reference is attached automatically. If the payment failed, the bank returns the money within 5–7 working days.
I want a refund
Each purchase shows its rule. Cancel or request a refund from My purchases. See the refund and cancellation policy.
Someone is spamming or harassing in a community
Use Report on the post or the member. Every report is looked at within 24 hours. For child safety concerns see child safety standards.
I want my data, or I want to delete my account
Both are in the app: Profile → Language, data & downloads → Download my data, and Profile → Delete account. Details on the account deletion page.
I am a creator and my payout is on hold
Payouts release after verification is complete and no dispute is open. Check Verification in the creator menu, or write to us with your community handle.